Role Overview 職位綜述 ：This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers’ requirements, bring better customer experience. E.g., work with a bridge to **** the multiple contact persons in overseas production to the customers in China, it is easier to level up the customer experience. 該崗位旨在彌補(bǔ)銷售至交付過(guò)程中現(xiàn)有工作流的不足，滿足中國(guó)客戶的需求，為客戶提供更好的服務(wù)體驗(yàn)。例如，與海外生產(chǎn)的多個(gè)聯(lián)系人建立橋梁，將其與中國(guó)客戶聯(lián)系起來(lái)，這樣更容易提升客戶體驗(yàn)。 Duties and Responsibilities 崗位職責(zé)：1、Actively participated in client related meetings internally and externally with colleagues from different departments.? 積極參加與客戶有關(guān)的內(nèi)部和外部會(huì)議，與不同部門的同事協(xié)作? 2、Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.? 在銷售團(tuán)隊(duì)成員無(wú)法或難以與客戶會(huì)面時(shí)，在約定區(qū)域會(huì)見客戶? 3、Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members.? 定期與在指定區(qū)域內(nèi)的所有聯(lián)系人會(huì)面，并將會(huì)面信息傳達(dá)給相關(guān)領(lǐng)導(dǎo)和團(tuán)隊(duì)成員? 4、Work with teammates from different service delivery teams globally to respond to customers’ requests.? 與來(lái)自全球不同服務(wù)交付團(tuán)隊(duì)的隊(duì)友合作，以響應(yīng)客戶的需求? 5、Handle customer complaints and provide a satisfied solution together with the related service delivery team.? 處理客戶投訴，并與相關(guān)服務(wù)交付團(tuán)隊(duì)一起為客戶提供滿意的解決方案? 6、Maintain the assigned customer information in the CRM system.?? 在CRM系統(tǒng)中維護(hù)指定客戶的信息? 7、Seldomly but possibly to work on client related admin tasks in a certain period of time.?? 偶爾需要處理與客戶相關(guān)的行政工作? 8、Other tasks as required by the line manager.? 直線領(lǐng)導(dǎo)分配的其他工作? Skills & Experience Required 技能經(jīng)驗(yàn)：1、Bachelor’s degree or above. 本科及以上學(xué)歷 2、1-5 years of experience in videogames industry is mandatory, and avid in games. 熱愛(ài)游戲且有1-5年游戲行業(yè)從業(yè)經(jīng)驗(yàn) 3、Experience in CRM systems and compliant with the requirement to use CRM system and online data server for timely data/document entry. 有使用CRM系統(tǒng)的經(jīng)驗(yàn)，且要遵守使用 CRM 系統(tǒng)和在線數(shù)據(jù)服務(wù)器及時(shí)錄入數(shù)據(jù)/文件的要求 4、Experience in a multinational company with team members in different countries. 有在跨國(guó)公司且團(tuán)隊(duì)成員分布在不同國(guó)家工作的經(jīng)驗(yàn) 5、Fluent in English. 英語(yǔ)流利 6、Self-driven. Able to deliver the best results without supervision. 有自我驅(qū)動(dòng)力，能自主優(yōu)秀的完成工作 7、Possesses sales skills, and experience of dealing directly with customers. 有銷售技巧且有直接與客戶溝通的經(jīng)驗(yàn) 8、High standards and demands on the quality of one's work. 對(duì)自己的工作質(zhì)量有高標(biāo)準(zhǔn)和要求 9、Sense of time and urgency. Completes work in the time required, or when not required, in the most efficient manner and in the shortest time possible.?And able to work under pressure. 有良好的抗壓能力，有時(shí)間和緊迫意識(shí)，能夠在規(guī)定時(shí)間內(nèi)完成工作，或在沒(méi)有明確時(shí)間要求時(shí)以最高效的狀態(tài)在最短時(shí)間內(nèi)完成工作 10、Not set limits for himself/herself and is willing to try new areas and things.? 對(duì)自己不設(shè)限，愿意嘗試新的領(lǐng)域和事情? 11、Creative and innovative, open-minded, and willing to share and communicate. 有想法，有創(chuàng)新精神，性格開朗且愿意分享和溝通 12、Willing to travel. 愿意出外勤 P.S.: This role is hybrid. Work in the office for 2 days per week with a floating workspace with the rest flexible in **** for customer visit and preparation.? 該崗位支持遠(yuǎn)程辦公，每周需在辦公室工作2天，其余時(shí)間可靈活安排辦公地點(diǎn)，以便于拜訪客戶? Benefits: 福利：Base salary, commission, social insurance and housing funds 基本工資、傭金、社會(huì)保險(xiǎn)和住房基金 Please Note:By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at /en/applicant-privacy-notice.通過(guò)在此申請(qǐng)中提供你的信息，即表示你了解我們將根據(jù)《申請(qǐng)人隱私聲明》收集和處理你的信息。如需了解更多信息，請(qǐng)參閱我們的《申請(qǐng)人隱私聲明》，網(wǎng)址為： /en/applicant-privacy-notice。

公司介紹：熠文游戲工作室 (Keywords Studios)是一家全球電子游戲行業(yè)的國(guó)際服務(wù)提供商，在馬德里，都柏林，倫敦，巴塞羅那，米蘭，東京，新加坡，上海，新德里，普納，蒙特利爾，西雅圖，洛杉磯，墨西哥城，波特蘭，羅利，奧拉多和里約熱內(nèi)盧（此外還有！）設(shè)有工作室。我們?cè)谌驌碛谐^(guò)13000名熱愛(ài)游戲的員工，在全球范圍內(nèi)為電子游戲開發(fā)商和發(fā)行商提供一系列的翻譯，測(cè)試，音頻，客戶關(guān)懷，工程和美術(shù)制作服務(wù)。我們?cè)谥袊?guó)有9家工作室，分別位于北京，上海，燕郊，青島，大連，鄭州，昆山，成都和長(zhǎng)沙，我們?yōu)楸姸鄻I(yè)內(nèi)優(yōu)秀的游戲開發(fā)商提供包括但不限于：2D概念設(shè)計(jì)，3D模型制作，骨骼綁定，CG動(dòng)畫制作等服務(wù)。我們倡導(dǎo)“高接觸”的服務(wù)模式，組織方式精簡(jiǎn)靈活，工作程序清晰分明，制作流程運(yùn)用自如，項(xiàng)目管理井然有序，資源規(guī)劃更是得心應(yīng)手。 良好的溝通能力，使我們有別于其他供應(yīng)商，并得到了客戶們的一致認(rèn)可。對(duì)我們來(lái)說(shuō)，溝通不僅僅是說(shuō)英語(yǔ)而已，而是把工作與文化相結(jié)合，相互滲透、深層交融的過(guò)程。 作為追求全面發(fā)展的先驅(qū)企業(yè)，多年的客戶合作使我們已經(jīng)積累了相當(dāng)豐富的專業(yè)知識(shí)，以滿足不同客戶的各類技術(shù)和工作流程的需求。