Your role:In conjunction with operational teams and in response to feedback, the CS Knowledge Specialist(Social Content) works to ensure that all infomation is available to the Customer Support team in the right format at the right time in the designated language. To consistently deliver our knowledge in various formats including text FAQ, graphic images or even videos to ensure the p****s understand them correctly and easily. To consistently look for opportunities to improve the experience of both internal and external customers by sharing feedback and recommendations with the relevant contacts. What you will do?Translate and replace the subtitle and curate the video accordingly from English source gameplay video.?Graphic image making based on requirements.?Manage public knowledge on Social channels and collect valuable feedback.?Translate / localize knowledge articles based on the assigned Game titles and Categories, within the given timeline and quality standard.?Develop deep understandings of Ubisoft products and CS process so as to better support our agents and teams.?Work as the member of Continuous Improvement Team CN for better P**** Experience guarantee.?Other tasks assigned by the leader.What you should be equipped with?2 or 4 years and above working experience on videogames or customer service.?Experienced in translating from English to Chinese and vice versa.?Good command of English in both speaking and writing.?Good understanding of social media activity, WeChat, Weibo, Facebook, Twitter, YouTube?Video/Graphic editor(be familiar with PS, PR or ****native tools…)?Be mindful and pay attention to details.?Good team spirit and mindset of collaboration.?Be able to work independently with the tasks assigned and self-motivated.Your bonus points?Interest and passion for videogames and work to have fun

育碧成都自2008年建立后已成為中國(guó)西部地區(qū)主要游戲研發(fā)工作室之一，并擁有超過(guò)320名員工致力于研發(fā)育碧旗下的經(jīng)典游戲。我們與其他育碧工作室合作研發(fā)了多個(gè)AAA游戲，如《刺客信條》、《碧海黑帆》及《榮耀戰(zhàn)魂》。同時(shí)我們也致力于自主研發(fā)休閑類游戲，如《瘋狂兔子：奇遇派對(duì)》以及將多款育碧經(jīng)典游戲移植到Switch平臺(tái)。同時(shí)，育碧成都工作室也是研發(fā)前沿性技術(shù)的領(lǐng)軍者，其“Games As A Service (GAAS)” 的理念帶領(lǐng)企業(yè)不斷推陳出新。成都工作室的技術(shù)團(tuán)隊(duì)開(kāi)發(fā)的產(chǎn)品被運(yùn)用于育碧旗下眾多知名游戲品牌，有效協(xié)助研發(fā)團(tuán)隊(duì)基于科學(xué)數(shù)據(jù)做出準(zhǔn)確決策。 Established in 2008, Ubisoft Chengdu is one of the key game studios in western China and a full-fledged production center, with over 320 talents contributing to Ubisoft’s line-up. We have a strong track record of co-development on Ubisoft’s biggest brands such as Assassin’s Creed?, Skull and Bones? and For Honor?, as well as developing casual games such as Rabbids party game and bringing hit titles to Switch. Meanwhile, we are also a pioneer in cutting-edge technology driving Ubisoft’s “games as a service (GAAS)” ethos. Chengdu’s technology team develops products that empower production teams to make educated, data-driven decisions on hit Ubisoft brands.