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    組別主管--國際航空熱線

    刷新時間:2023-11-28

    廣州電訊盈科

    6-7萬

    廣州市 | 初中 | 1-3年

    基本信息
    工作地點:廣州市 所屬部門:運營部
    職位類別:客戶服務(wù)/續(xù)期管理 招聘人數(shù):1 人
    匯報對象:Team Manager
    職位描述

    Task Abstract:
    To supervise a team of customer service whose role it is provide hotel & aviation related products service to domestic customers. Responsible to popularize & sell the related products, to complete company each work index and handle customer consultation & demand & complaint.

    Main Duties, Responsibilities and Deliverables:
    1. Good coaching skills in developing staff’s customer service skill and service attitude;
    2. Initiative and innovation in making recommendations for service improvement;
    3. Motivating team and encouraging a high-level of team spirit within team and cross-teams;
    4. Leading and driving the team to achieve the prescribed sales target;
    5. Ensuring that desired reporting requirements are being met and submitting to Operations Manager based on the Service Level through appropriate tracking mechanism and reporting;
    6. Ensuring that the team achieves all of the Service Levels;
    7. Ensuring that product policies and processes are adhered to by team members;
    8. Actively participating in providing feedback (positive and negative) to client in regards to policies, processes and customer feedback;
    9. Conducting team briefings and discussions on a regular basis;
    10. Ensuring that all issues (customers and systems) are tracked and escalated promptly to Operations Manager.

    Competencies:
    1. Leadership skills in managing a team of over 10 staff;
    2. Excellent customer handling skills in serving difficult customers and enquiries/complaints of complex nature;
    3. Being energetic, flexible and able to work under pressure;
    4. Good team building, communication and interpersonal skills across all levels;
    5. Ability to communicate effectively in spoken and written English and Chinese (Mandarin/Cantonese);
    6. Assertive and result-oriented;
    7. Good analytical and problem solving skills;
    8. Resilient and positive attitude;
    9. Good understanding of call centre operations;
    10. Working knowledge of Microsoft Office applications;
    11. Experience in project management.

    崗位要求:
    學歷要求:初中 工作經(jīng)驗:1-3年
    年齡要求:不限 性別要求:不限
    語言要求:英語 專業(yè)要求:不限
    企業(yè)信息
    公司性質(zhì):其它 公司規(guī)模:1000-9999人
    所屬行業(yè):計算機系統(tǒng)/維修
    企業(yè)介紹

    電訊盈科有限公司(PCCW Limited)(香港聯(lián)合交易所上市代號:0008)是HKT集團控股有限公司(HKT)的控股公司,而HKT則是香港首屈一指的電訊商,也是世界級資訊及通訊科技公司。電訊盈科亦持有盈科大衍地產(chǎn)發(fā)展有限公司的大部分股權(quán)以及包括全資附屬公司UK Broadband Limited的海外投資。
    PCCW/HKT率先為香港帶來 四網(wǎng)合一 的新體驗,提供一系列跨越固網(wǎng)、寬頻互聯(lián)網(wǎng)、電視及流動通訊四個平臺的創(chuàng)新媒體內(nèi)容及服務(wù)。此外,本集團在致力滿足本地及國際商界的先進需要之余,亦為網(wǎng)絡(luò)商提供領(lǐng)先的技術(shù)服務(wù),并承辦公營及私營機構(gòu)的大規(guī)模外判資訊科技項目。
    為配合中國區(qū)的業(yè)務(wù)發(fā)展,以下業(yè)務(wù)單位誠邀有信心活力、渴望尋求自我發(fā)展機會的優(yōu)秀人才加入。

    企業(yè)信息

    廣州電訊盈科

    計算機系統(tǒng)/維修

    1000-9999人

    其它

    廣州市越秀區(qū)東風西路191號國際銀行中心8樓

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